Effective Date: 21 July 2024
At Hotel Sakura Gold, part of Maps Grand Stays OPC Private Limited, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services or visit our website.
1. Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, email address, phone number, billing information, and any other details you provide when making a reservation or using our services.
- Booking Information: Details about your stay, such as check-in and check-out dates, room preferences, and special requests.
- Payment Information: Credit/debit card details or other payment methods used for reservations and purchases.
- Website Usage Information: Data collected through cookies and similar technologies when you visit our website, including IP addresses, browser type, and browsing behavior.
2. How We Use Your Information
We use the information collected for the following purposes:
- Reservations and Bookings: To process and manage your reservations, and to communicate with you about your stay.
- Customer Service: To respond to inquiries, provide support, and enhance your experience with our services.
- Marketing and Promotions: To send you special offers, promotions, and information about our hotel, subject to your consent where required by law.
- Personalization: To tailor our services to your preferences and provide you with a more personalized experience.
- Legal Compliance: To comply with legal obligations, including regulatory requirements and law enforcement requests.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Service Providers: We may share your information with trusted third parties who assist us in operating our website, processing payments, or providing other services. These parties are bound by confidentiality agreements.
- Legal Requirements: We may disclose your information when required by law or to protect our rights, property, or safety, or that of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner.
4. Data Security
We take the security of your personal information seriously. We implement a variety of security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
5. Your Rights
You have the following rights concerning your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
- Objection: You can object to the processing of your personal information for marketing purposes.
To exercise these rights, please contact us at Reservations@hotelsakuragold.com.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files that are stored on your device when you visit our website. You can control the use of cookies through your browser settings, but disabling them may affect your ability to use certain features of our site.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: Reservations@hotelsakuragold.com
- Phone: +91 93112 94301
- Address: Sohna Road, Gurugram, Haryana, India
Thank you for choosing Hotel Sakura Gold. Your privacy and trust are important to us.