Welcome to Hotel Sakura Gold!
These terms and conditions outline the rules and regulations for the use of our services and website. By booking a stay with us or using our website, you agree to comply with these terms.
1. General Information
- Check-in time: 2:00 PM
- Check-out time: 12:00 PM
- Early check-in and late check-out are subject to availability and may incur additional charges.
- Guests must present a valid ID at check-in.
2. Reservations & Payment
- All reservations are subject to availability.
- Full or partial payment may be required at the time of booking, depending on the rate plan chosen.
- We accept major credit/debit cards, and payments through our website are secure.
- Any additional charges incurred during the stay must be settled at check-out.
3. Cancellation & Refunds
- Cancellations made more than 48 hours before the check-in date are eligible for a full refund.
- Cancellations made within 48 hours of the check-in date may be subject to a cancellation fee.
- No-shows will be charged the full amount of the reservation.
- Refunds, if applicable, will be processed within 7-10 business days.
4. Room Policies
- Smoking is prohibited in non-smoking rooms and areas. A cleaning fee may be charged for violations.
- Guests are responsible for any damage caused to the room or hotel property.
- Any missing items from the room will be charged to the guest’s account.
- Quiet hours are observed from 10:00 PM to 7:00 AM to ensure all guests’ comfort.
5. Guest Responsibilities
- Guests must follow hotel policies, including noise regulations and the use of hotel amenities.
- Pets are allowed only in designated rooms and must be supervised at all times.
- Any illegal activities, including drug use or possession, will result in immediate eviction without refund.
6. Liability
- The hotel is not responsible for lost or stolen items. Please use the in-room safe to store valuables.
- The hotel is not liable for any injuries or accidents that occur on the property unless caused by hotel negligence.
7. Use of Facilities
- Guests are welcome to use hotel facilities, including the pool, gym, and restaurant, during operating hours.
- Children must be supervised by an adult at all times in the pool and fitness center.
- The hotel reserves the right to restrict or limit the use of facilities for maintenance or safety reasons.
8. Internet & Wi-Fi
- Complimentary Wi-Fi is available throughout the hotel. Usage is subject to our acceptable use policy, which prohibits illegal activities and excessive bandwidth consumption.
9. Privacy & Data Protection
- Personal information collected during your stay or through our website will be used in accordance with our privacy policy.
- We do not share your personal information with third parties without your consent unless required by law.
10. Changes to Terms and Conditions
- The hotel reserves the right to modify these terms and conditions at any time. Any changes will be communicated through our website or upon check-in.
11. Governing Law
- These terms and conditions are governed by the laws of India. Any disputes arising from these terms will be subject to the jurisdiction of the courts in Gurugram, Haryana.
Thank you for choosing Hotel Sakura Gold. We look forward to providing you with a memorable and enjoyable stay!
If you have any questions or concerns about these terms and conditions, please contact our front desk or reach out via email at: Reservations@hotelsakuragold.com.